Privacy Policy

1. Introduction

Enktel IPTV ("Enktel", "we", "us") respects your privacy. This policy explains what information we collect when you use our website and service, how we use it, and the choices you have.

2. Information We Collect

• Account details: email address, username, and password (stored securely hashed).
• Payment information: processed directly by PayPal — we never store your full card details.
• Usage data: device type, app version, and IP address for fraud prevention and troubleshooting.
• Communications: messages you send us via WhatsApp, email, or contact forms.

3. How We Use Your Information

• To provision and maintain your IPTV subscription and credentials.
• To process payments and send order confirmations.
• To provide customer support and respond to inquiries.
• To detect and prevent fraud, abuse, or account sharing outside plan limits.

4. Sharing of Information

We share data only with the service providers needed to run Enktel: our payment processor (PayPal) and our streaming/reseller infrastructure partner. We do not sell your personal information to third parties.

5. Data Retention

We retain account and billing information for as long as your subscription is active, and for a reasonable period afterward to comply with tax and accounting obligations.

6. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting our support team.

7. Contact

Questions about this policy can be sent via our Contact page.